Delaying supply of bank card prices Axis financial institution ₹10,000


The District Client Disputes Redressal Discussion board has penalised Axis Financial institution financial institution for delaying supply of a bank card to a Panchkula resident.

Disposing of a grievance by Rajender Kumar Mehmi of Sector 21, the discussion board directed the financial institution’s department in Sector 10 to pay 5,000 on account of psychological agony and harassment and 5,000 as litigation value.

Rajender holds an NRI financial savings account within the department, as he’s working in Doha, Qatar, as an educationist.

On August 24, 2017, he visited the department, and crammed papers for a bank card for himself, and to open two financial savings accounts for his kids. For this, he issued two cheques for 55,000 every, and left for Doha later that day.

Rajender submitted that although the cheques had been debited from his account, the financial institution didn’t concern cheque books and debit playing cards for his kids’s accounts. After a number of enquiries, the financial institution lastly despatched the welcome kits in November. However, nonetheless supplied no data for the standing of his bank card.

On December 28, 2017, after arriving in India, he crammed the shape for a bank card once more and contacted his relationship supervisor for it. He acquired an approval message the subsequent month, however the bank card got here solely in February 2018, six months after he first utilized for it.

As nobody appeared on behalf of the financial institution, it was proceeded towards ex parte.

Contemplating the information, the discussion board noticed that non-appearance of the alternative social gathering regardless of discover confirmed that they’d nothing to say of their defence or towards the allegations made by the complainant. “Due to this fact, the assertions made by the complainant go unrebutted and uncontroverted,” the discussion board stated, including that with this, the complainant had been capable of show the genuineness of the grievance.

“We conclude that there was lapse and deficiency on the a part of reverse social gathering whereas delivering providers to the complainant. Therefore, the complainant is entitled to aid,” the discussion board dominated.


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